Terms of service

Terms of Service

1. Introduction Welcome to suadpens. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store, including fountain pens, pens, notebooks, inks, and related accessories. By accessing or using our website, you agree to comply with and be bound by these Terms.

2. Eligibility You must be at least 18 years old to make a purchase on our website. By placing an order, you represent and warrant that you are legally capable of entering into binding contracts and are not prohibited from purchasing goods in your jurisdiction.

3. Product Information We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee that the information on our website is always accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice.

4. Pricing and Payment All prices listed on our website are in USD and are exclusive of applicable taxes, duties, and shipping fees unless otherwise stated. Payment is required at the time of purchase and must be made using one of the payment methods accepted on our website. We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery We primarily offer shipping to the United States and Europe. Delivery times and costs vary depending on the destination and shipping method chosen. While we strive to meet the estimated delivery times, we are not responsible for delays caused by customs, shipping carriers, or other factors beyond our control. The risk of loss or damage to the products transfers to you upon delivery.

6. Returns and Refunds We accept returns of unused and unopened products within 30 days of delivery. To initiate a return, please contact our customer service team at contact@suadpens.com. Refunds will be issued to the original payment method within 14 days of receiving the returned product, minus any shipping costs. We do not accept returns of used or customized items.

7. Intellectual Property All content on our website, including text, images, graphics, logos, and product descriptions, is the intellectual property of suadpens.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any content from our website without our prior written consent.

8. Limitation of Liability To the fullest extent permitted by law,suadpens.com and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products.

9. Governing Law These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or your use of our website shall be resolved in the courts of Japan.

10. Changes to These Terms We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of the revised Terms.

11. Contact Information If you have any questions or concerns about these Terms, please contact us at contact@suadpens.com.